• Customer Feedback

  • I can not see anything you could approve on. Your techs are professional, friendly, very knowledgeable. THANK YOU!

    Ronald K. - Fairport, February 2016

  • Our 25 year old furnace suddenly stop working late one Tuesday evening, so I called Crossfield. I had used them for an AC installation 3 years ago. A technician showed up within 40 minutes and against their recommendation I made the decision to make a repair. A week later the furnace stopped working again. This time a different part was the culprit. The tech got the furnace running and immediately made an appointment for a sales rep to be at my door at 9 am the next day. By Friday at 5 pm I had a new furnace installed. Everyone from the service techs, to the sales rep to especially the installation person were very courteous, professional and respectful. I can't say enough good things about the response to our situation. No one likes to have this kind of bad news delivered, but the team at Crossfield made the transition very easy for us. I highly recommend them to anyone in need of any HVAC system work. and friends. Thank you Crossfield Heating and Air Conditioning. We are very happy customers.

    Gary M. - Webster, January 2016

  • Your tech Mark was Fantastic! He found the issue with my system fast, fixed it quickly, and gave me tips on how to keep my system working at its best. Thank you for the fantastic customer service!

    Jan C. - Penfield, February 2016

  • The install crew was efficient and professional in every way. Our experience with Crossfield has always been top notch. We have recommended you to others.

    Roger Q. - Penfield, November 2015

  • Buddy and his coworker were great! Clean, quick and knowledgeable. The whole house feels warm in every room. The furnace is AWESOME!

    Larry M. - Greece, November 2015

  • Crossfield Heating and Air Conditioning installed a furnace for me a few years ago. I was very pleased with the installation and customer service. They were always ready if I needed something. And, I trust their service people coming into my house. Thank you, Crossfield Heating and Air Conditioning!

    Judith Oliveri, Greece

  • Both my husband and I are thrilled with our new furnace and central air system. Ken walked us through every step of the way and was always available for any questions if they arose. I would totally recommend Crossfield to anyone. Every person that stepped foot into our home was courteous and knowledgeable. Thank you Ken for making our house warm and comfortable in the winter and cool and pleasant in the summer!!!

    Janna McGlynn, Hilton